Flood and Wet Carpet Recovery in Bacchus Marsh and Ballarat
If a burst pipe or leak has left you with wet carpet, call us as soon as you can. We suck up the water, put in fans and dehumidifiers and dry it out properly. You don’t have to go through insurance to book us. We work right around Bacchus Marsh, Ballarat, Melton and Sunbury.
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- Since 1993cleaning carpets around Bacchus Marsh
- IICRC certified
- A team of 22with two vans on the road
What to Do Before We Get There
Turn the water off at the mains, or at the tap under the sink or vanity, so the leak stops spreading.
Keep clear of wet power points and appliances. Only turn the power off at the switchboard if you can reach it without walking through water.
Lift what you can off the wet carpet, like rugs, boxes, shoes and small furniture.
Put foil or plastic under the legs of anything too heavy to move, so stain from the timber doesn’t bleed into the carpet.
Don’t run a normal vacuum cleaner over wet carpet, because it isn’t built for water and it isn’t safe.
Take photos of the water and the damage before anything gets moved, so you have your own record.
You Don’t Have to Go Through Insurance
A lot of the people who call us about wet carpet don’t want to go through their insurance company, or don’t have insurance at all. Plenty of landlords would rather not pay an excess over one wet room. You can book us direct and pay us yourself.
We can do it through insurance too if you’d rather. Either way, send us a few photos and we’ll give you a price you can weigh up against your excess before you decide.
How We Dry a Wet Carpet
- 1
We suck up the water
Our machine pulls the water out of the carpet and the underlay first, because nothing dries properly while it’s still sitting there.
- 2
We lift the carpet if it needs it
If the underlay is soaked through or damaged, we pull it out so the floor underneath can dry.
- 3
We put the drying gear in
Air movers push air under and across the carpet, and dehumidifiers pull the moisture out of the room.
- 4
We replace what can’t be saved
Once the floor is dry, we lay new underlay, fit new smooth edge (the strip of pins that holds the carpet at the walls) where it’s needed, and put the carpet back down.
- 5
We finish with a clean
When everything’s dry, we steam clean and sanitise the carpet so it doesn’t hang on to the smell of the water.
Underlay and Mould
It stays until the carpet and the floor under it are dry. How many days that takes depends on how much water there was, what the floor is made of and the weather. Leave the air movers and dehumidifiers running in the meantime, and keep the doors and windows the way we set them.
Underlay and Mould
Underlay is the soft layer under your carpet, and it holds water like a sponge. Underlay wet by clean water, like a burst pipe, can often be dried with the carpet if we start early. It has to come out if it’s been wet for a long time, if it smells, or if the water was dirty.
Why Speed Matters
Water spreads sideways through the underlay, so the wet patch you can see is often smaller than the wet area underneath. The longer it sits, the more underlay soaks through. The carpet backing can start to come apart, and the chance of a musty smell and mould goes up. That’s why getting the water out comes before anything else.
Signs of Mould Under Carpet
A damp, musty smell that doesn’t go away
Dark marks or discolouration on the carpet or along the skirting boards
If you notice either of these after a leak, call us on 0414 567 114 and we’ll take a look.
What Usually Floods a Carpet
- A burst hose under the bathroom vanity or kitchen sink
- A leaking dishwasher or washing machine
- A split fridge ice-maker hose
- A bath or sink left running until it overflows
- A leaking hot water service
- Stormwater coming in under a door after heavy rain
How to Stop It Happening
A lot of these leaks start with a flexi hose, the braided hose that joins a tap to the water pipe. Check the ones under your sinks, vanity and laundry tub every so often, and replace any that show rust spots or fraying.
Want a price on your job?
Call or text us, and send a few photos if you can so we can price it properly.
For Landlords, Property Managers and Tenants
Landlords and property managers can book us direct to get the carpet dried and cleaned before the damage spreads. We’ll give you an invoice for your records.
Tenants, let your agent or landlord know about the leak in writing as soon as you can. Take your own photos, too, before the clean-up starts.
Who pays for a leak in a rental is between the tenant, the landlord and the agent. Your lease or Consumer Affairs Victoria can help you work that out.
Water Damaged Carpet in Bacchus Marsh and Ballarat
We’re based in Bacchus Marsh and dry out wet carpet across the town, Darley and Maddingley, and out to Ballarat. The same team sucks up the water, sets up the drying gear, replaces the underlay if it needs it and cleans the carpet at the end. You’re dealing with one business from start to finish.
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What Changes the Price
- How much carpet is wet, and how many rooms
- How long it has been wet before we get there
- Whether the underlay has to come up and be replaced
- How many days the drying gear needs to stay
- Whether furniture has to be moved out of the wet rooms
- Whether the water was clean, or dirty water that needs extra sanitising
Text us a few photos and tell us roughly how much carpet is wet, and we’ll work out a price.
Wet Carpet Questions
Anything else? Give us a call on 0414 567 114 and ask.
Does wet underlay have to be replaced?
Not always. Underlay wet by clean water can often be saved if the drying starts early. If it was soaked by dirty water, or stayed wet long enough to smell or break down, it needs replacing. New underlay is often what lets us save the carpet on top.
Does water damaged carpet need to be replaced?
Not always. Carpet that’s dried properly and soon after the leak can often be cleaned and relaid. Replacement is more likely when it was soaked with dirty water, has been wet for days, has mould on it, or the backing has started to come apart.
Can I dry wet carpet myself with a fan?
A fan and open windows help, but they mostly dry the surface. Water spreads sideways through the underlay, so the wet area underneath is often bigger than the patch you can see. That water has to be sucked out first, then dried with air movers and dehumidifiers.
What if the water was dirty?
Stormwater coming in under a door counts as dirty water. Underlay soaked by dirty water has to come out, and the carpet needs extra sanitising once it’s dry. Tell us where the water came from when you call.
Can wet carpet go mouldy?
It can, if the carpet and underlay stay wet. The longer the water sits, the higher the chance of a musty smell and mould under the carpet. Getting the water out and the drying started early is the best thing you can do.
Can I get flooded carpet dried without going through insurance?
Yes. You can book us direct and pay us yourself with no claim. We’ll give you a price first, so you can weigh it up before you decide.
Do tenants have to pay for carpet cleaning after a leak?
It depends on what caused the leak, and that’s for the tenant, landlord and agent to work out between them. Your lease and Consumer Affairs Victoria can tell you who’s responsible. In the meantime, the carpet still needs drying.
Is Your Carpet Wet Right Now?
Call 0414 567 114 as soon as you can. The sooner we get the water out and the drying started, the better the chance of saving your carpet and underlay.